Manually Changing the Session Timeout

 

When you log into your account, MultiTerm Online automatically opens two different sessions: one on the Web Server and one on the SDL MultiTerm Server. By default, the MultiTerm Server connection expires after 480 minutes of inactivity, whereas the connection to Web Server expires after only 30 minutes.

You may want to extend the session timeout for the Web Server or reduce the session timeout for MultiTerm Server so that they both time out at the same time:

 

To change the session timeout on the Web Server:
 

  1. Stop the Apache Tomcat Service.

  2. Go to your $/tomcat_home directory, usually in %ProgramFiles%\Apache Software Foundation\Tomcat 6.0, and open the $/tomcat_home/conf/web.xml configuration file in Notepad.

  3. Find the the session-config node and change it to:

    <!-- <session-config>

        <session-timeout>30</session-timeout>

    </session-config> -->

  1.  Save the changes in Notepad and close the file.

  2. Open the $/tomcat_home/webapps/multiterm/WEB-INF/web.xml configuration file in Notepad and update the session timeout value in:

  <session-config>

        <session-timeout>30</session-timeout>    

  </session-config>

  1. Save the changes in Notepad and close the file.

  2. Go to $/tomcat_home/webapps/multiterm/WEB-INF/mtonline.properties and change the value in the line mtonline.webservice.sessionTime=30 from 30 minutes to the same value as used above.

  3. Save the changes and close the Notepad file.

  4. Restart the MultiTerm Services from the GroupShare Console.

  5. Start the Apache Tomcat Service.

 

NOTE

  • If you chose to use different values for the three configuration files, TomCat will read and apply the timeout values from top to bottom. The timeout value you set in $/tomcat_home/conf/web.xml will override the value you set in webapps/multiterm/WEB-INF/web.xml.

  •  Be sure to use the same timeout value in webapps/multiterm/WEB-INF/web.xml as in $/tomcat_home/webapps/multiterm/WEB-INF/mtonline.properties.

To change the session timeout for SDL MultiTerm Server:

 

1.       Go to Start -> Programs -> SDL -> SDL GroupShare. Open the SDL Studio GroupShare Console.

2.       Go to Settings > Maximum MultiTerm Session Length and reduce the session timeout value.

3.       Restart the MultiTerm Services from the GroupShare Console.

4.       Restart the Apache Tomcat Service.

 

NOTE

Changing this setting will affect every SDL MultiTerm Server user connection, whether online or on the desktop, as this is the general time out value for the MultiTerm Server application.